PRIVACY POLICY

Effective date: 23 October 2025

Website: https://stylenmallu.com

Business name & address: Stylen Mallu — Operating from Kerala, India.

Contact: stylenmallu@gmail.com (for privacy requests and general queries)

1. Introduction

Stylen Mallu (“we”, “us”, “our”) respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, disclose and protect the personal data you provide on our website and when you purchase our products. We operate in India and follow applicable Indian laws and regulations concerning digital personal data.

2. Scope

This Policy applies to personal data collected via https://stylenmallu.com and related customer service channels (email, phone, order forms). It covers data collected from customers, visitors, and users of our services.

3. Personal data we collect

We collect only the data necessary to process orders, deliver products, and provide customer service. This includes:

  • Identity & contact data: First name, last name, email address, phone number.
  • Address data: Residential / shipping address and pin code (for delivery).
  • Payment & transaction data: Payment method (Razorpay transaction details where applicable), order history, COD preference. (We do not store full card details — payment processing for online payments is handled by Razorpay).
  • Technical & usage data (automatically): IP address, browser type, pages visited, device & referral data (collected via cookies and server logs) to help the site work correctly and improve user experience.

4. How we use your personal data (purposes)

We use personal data for the following lawful purposes:

  • To process and fulfil orders, arrange shipping, and provide invoices/receipts.
  • To process payments and prevent fraud (via Razorpay and our fulfilment partners).
  • To communicate about order status, returns/exchanges, support queries, offers and marketing (only if you consent to marketing).
  • To maintain and improve the website (analytics, security, performance).
  • To comply with legal obligations (tax, record-keeping, law enforcement requests).

We will not use your data for purposes incompatible with the ones described here without informing you and, where required, obtaining your consent.

5. Legal basis & consent

Under applicable Indian law (DPDP Act and IT Act principles), we rely on your consent and the necessity of processing for performance of the sales contract (order fulfilment, payment, delivery). You may withdraw marketing consent at any time; withdrawal will not affect processing necessary for orders already placed.

6. Cookies & similar technologies

We use cookies and similar technologies to run the website, remember your preferences, and analyze site traffic. You can manage cookie preferences in your browser; disabling non-essential cookies may affect site features or analytics. (For general guidance on cookie and consent practices, see privacy platform templates and best practice guides.)

7. Sharing personal data (third parties)

We may share your personal data with trusted third parties only as needed to deliver the service:

  • Payment processors: Razorpay for processing online payments. Razorpay’s privacy & buyer notices explain their data handling.
  • Logistics & courier partners: for order pickup, transit and delivery. They receive only the data necessary to deliver (name, address, phone).
  • Service providers: hosting, email providers, SMS/notification services, analytics tools, and fraud prevention services.
  • Law enforcement or governmental authorities: where required by applicable law, court order, or government request.

WE DO NOT SELL PERSONAL DATA TO THIRD PARTIES.

8. Data retention

We retain data only as long as needed to provide the service, meet legal/accounting obligations, resolve disputes, and improve our services. Typical retention periods: transactional records for tax/compliance purposes (as required by Indian law), customer account and order information until account closure plus any applicable statutory retention period.

9. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. These measures include secure servers, access controls, and industry-standard encryption for data in transit. However, no internet transmission is completely secure – if you have concerns, contact us.

10. Your rights (access, correction, deletion)

Under applicable law you have certain rights in relation to your personal data, such as:

  • Right to access the personal data we hold about you.
  • Right to correct inaccurate or incomplete data.
  • Right to request deletion of your personal data (subject to legal or contractual retention requirements).
  • Right to withdraw consent to marketing processing.

To exercise these rights, contact us at stylenmallu@gmail.com. We will respond to verifiable requests and follow applicable law and processes for verification and handling.

11. Children

Our website is not intended for children under 18. We do not knowingly collect personal data from children. If we become aware that we collected data from a child without appropriate consent, we will take steps to delete it.

12. Grievance & contact

For any privacy or data-related queries, complaints, or requests, contact:

Privacy / Grievance Officer : SANJEEV KUMAR

Email: stylenmallu@gmail.com

If you are not satisfied with our response, you may seek remedies under applicable law, including approaches available under the Digital Personal Data Protection framework.

13. Transfers & cross-border processing

We generally process data within India. If any processing requires transfer outside India (e.g., certain cloud backups or service providers), we will comply with applicable safeguards and legal requirements before transferring personal data.

14. Changes to this policy

We may update this Privacy Policy to reflect changes in law, business practices, or services. Material changes will be posted on this page with an updated effective date.

15. Additional notes about payments (Razorpay & COD)

  • Online payments: Razorpay handles payment card and UPI transactions; Razorpay’s policies describe their use of payment data. We obtain and store only payment confirmation and transaction identifiers necessary for order reconciliation – not raw card numbers.
  • Cash on Delivery (COD): For COD orders we collect the same identity/contact/delivery details required to complete delivery and collect payment at delivery.

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